Returns And Refund
Returns and refund process at My LED Shoes
Please complete the form below to request an RMA number.
Returns and Refund Policy
At Myledshoes.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process, ensuring a smooth experience.
Please read the following information to understand our returns and refund policy.
1. Return Eligibility
Return Window: You may return items within 30 days from the date of delivery. Condition of Items: Items must be unused, in original condition, and with all original tags, packaging, and accessories. We cannot accept returns for items that have been worn, damaged, or altered in any way. Non-returnable Items: Certain items, such as personalized or final sale items, may not be eligible for return. These will be clearly indicated on the product page.
2. How to Return an Item
To return an item, please follow these steps:
Contact Us: To initiate a return, please contact our customer service team at returns@myledshoes.com or call us at +91 8278244127. Provide your order number and details about the product you wish to return. Return Instructions: Once your return request is approved, we will provide you with instructions on how to return your item. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). Pack the Item: Carefully pack the item in its original packaging (if possible) to prevent damage during return shipping. Include all tags, labels, and accessories that came with the product. Ship the Item Back: Ship the item to the return address provided by our customer service team. Be sure to keep a tracking number for your return shipment.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund. The time frame for processing may vary, but typically, you can expect your refund within 7 business days after the return is received.
Refund Method: Refunds will be issued to the original payment method used during purchase. If you paid by credit card, the refund will be credited to the same card. Refund Amount: The refund will be for the purchase price of the returned item. Shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., defective or incorrect item). Partial Refunds: If the item is returned in a used or damaged condition, we reserve the right to issue a partial refund based on the condition of the product.
4. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team. We will assist you with the exchange process, which may involve returning the original item and placing a new order.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at returns@myledshoes.com or +91 8278244127. We will provide you with a prepaid return label and issue a full refund or send a replacement at no additional cost. Please provide photos of the damaged or defective item to expedite the process.
6. Shipping Costs for Returns
Customer-Paid Returns: If you are returning an item because it was not defective or due to a change of mind, you are responsible for the return shipping costs. Myledshoes.com-Paid Returns: If the return is due to an error on our part (e.g., incorrect or defective item), we will provide you with a prepaid return shipping label, and we will cover the return shipping costs.
7. International Returns
For international orders, please wait for us to activate it because at the moment we are only processing domestic Indian orders only.
8. Late or Missing Refunds
If you haven’t received your refund after 7-10 business days, please check with your bank or credit card company, as processing times can vary. If you still haven’t received your refund, please contact us at returns@myledshoes.com.
9. Contact Us
If you have any questions about our return or refund process, or if you need assistance with a return, feel free to contact our customer support team:
Email: returns@myledshoes.com Phone: +91 8278244127 Address: Myledshoes.com 71, Narnaul, Ward Number 1, Narnaul, Teh-Narnaul, Dist-Mahendragarh
Last Updated: November 7, 2024